Level:
Experienced Professional
Service Delivery Managers run point in operating and maintaining IT platforms.
Main duties and responsibilities:
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● Provide final approval and release of certifications for operation readiness, release, and operational transition
● Handle escalation, process improvement, change management, and overall governance of the service transition process
● Develop new strategies and control
● Perform budgeting and cost control / management
● Engage with stakeholders and present status updates
● Create and submit reports needed for the entire project
● Manage project personnel, scheduling, and allocation of resources
Qualifications:
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● Candidate must possess at least a Bachelor’s Degree in Engineering (Industrial), Business Studies/Information Technology/Administration/Management or equivalent
● Overall 8 years of experience in the IT industry, preferably in telecommunications
● Knowledgeable on infrastructure (e.g. Cloud, Networks) and software development
● Knowledgeable of Service Transition Process and Tools
● Proven experience in Project Management (at least 6 years of experience) and governance of overall service transition
● Proven Business Analyst/Service Transition Experience (at least 3 years of experience) in a technology environment
● Good interpersonal and client-handling skills
● Proven experience in a service transition environment
● Knowledgeable of Agile/Waterfall project management principles
● ITIL and PMP certified