Lyndon Catalan, Stratpoint’s Head of QA Business, delivered a compelling keynote at the Test Automation Summit Manila on November 21, 2025, challenging the audience to look beyond automation speed and focus on the human core of quality: trust.
The keynote, titled “From Quality Assured to People-Assured: The Human Core of AI Testing,” introduced Stratpoint’s central philosophy for the future of quality, with the core message being: the future of QA isn’t machine-led or human-led—it’s purpose-led.
Here are the key takeaways and actionable insights for QA leaders:
Humanity in Technology
When AI entered QA, the question everyone asked was: Will AI replace testers? But the real question should be: Will QA still represent humanity in technology?
Lyndon’s keynote highlighted that while automation gives us speed, human empathy gives us direction. The evolution of QA is shifting from the intelligent stage, where AI helps us predict, self-heal, and optimize, to the next level: People-Assured Quality, where human judgment amplifies AI intelligence.
Human-in-the-Loop Testing Framework
People-Assured Quality is realized through a systematic collaboration model. This iterative cycle ensures that human judgment and intuition remain central to automation stability and quality direction:
The Pillars of People-Assured Leadership
To effectively manage the Human-in-the-Loop cycle, tomorrow’s QA leaders must evolve from executors to enablers. This requires mastering three critical pillars:
- Ethical Intent: This means testing not just if a system works, but if it’s right. Leaders must ensure teams audit models for fairness, review datasets for bias, and guarantee test data respects user privacy.
- Empathic Design: Empathy is the new innovation. This means constantly asking: Who’s on the other side of this release? It prioritizes impact on real users, turning small acts of empathy into big user impact.
- Evolving Leadership: AI can generate thousands of test cases, but only humans can decide which ones truly matter. Effective leaders mentor mindsets, coaching teams to question AI inputs, verify its suggestions, and own the final decision.
The Ultimate Measure: Trust and Direction
People-assured QA is when human judgment is in the loop. Quality assurance starts and ends with people. When leading teams in the AI revolution, remember: It’s not AI versus humans. It’s AI plus humans.
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