Web Application

Globe payment platform consolidates PhP1B transactions per month

Background

The Globe Unified Payment Service (UPS) is a payment platform to accept online payments for bills, retail, subscriptions, and registrations for Globe products and services. The platform now handles almost PhP 1B worth of online payments from customers per month.

Challenge

As a brand that aims to serve more customers with wonderful digital experiences, Globe also has to make sure that their millions of subscribers are able to conveniently transact with them online. This includes payments. Before UPS was in place, the Globe payment service only catered to limited channels, including PayBill and GlobeOne. This meant that most clients still had to do over-the-counter transactions, an experience that is not aligned with the digital transformation vision that Globe had.

Solution

Stratpoint deployed an Agile team to help Globe with the architecture, design, implementation, and operation of the platform. With UPS in place, Globe is able to:

  • Enable online payments for 11 Globe channels
  • Support multiple payment gateways including GCash, BPI, Adyen, iPay, and more in the roadmap
  • Allow online installments, credit card, debit card, and bank payments
  • Generate reports based on all payment channels
  • With the platform born in the cloud, handle transactions 24/7 and scale as their customers grow

Governed by Agile, Globe and Stratpoint deploys new features and improvements in 2-week sprints.

Outcome

Today, customers can conveniently purchase or pay for their subscription to any Globe product or service online, 24 hours a day, 7 days a week, via a wide variety of payment channels they have at their disposal. Recording an over 300% increase in online transactions, the project aligns with Globe’s initiative to make the brand even more accessible to customers, by fully transforming their products and services into digital apps and portals.

Technologies used

  • Node.JS, React.JS, Serverless Framework
  • AWS Services: EC2, Athena, S3, Cognito, Kinesis Firehose, Glacier, Lambda, Dynamodb, API Gateway, Cloudwatch, EC2 Server (Proxy), SNS, SQS, Nginx (for Proxy Server), VPC
  • PM2, Logrotate

FEEDBACK

Paul Pili

Globe Telecom | Head of Solution Chapters
Stratpoint is always quick to modernize and pivot. Amid continuous advancements in tech stack and shifts of methods towards Agile and DevOps, Stratpoint is always quick to modernize and pivot, growing side by side with our Globe team. Above all, we value Stratpoint’s customer-centricity and passion to enable us as we live out our Globe Purpose through technology.

Jesse Liamzon

Globe Telecom | Head of Software Engineering Chapter
Stratpoint focuses on customers’ needs first. Stratpoint is a valued partner and is instrumental to building digital apps that enhance the experience of our customers. They contribute to the continuous improvement of our processes in delivering services with an agile and innovative mindset. We are very happy to work with Stratpoint in our digital journey, given their focus on putting customers’ needs first and addressing our requirements fast.

Paul Pili

Globe Telecom | Head of Solution Chapters
Stratpoint is always quick to modernize and pivot.
Amid continuous advancements in tech stack and shifts of methods towards Agile and DevOps, Stratpoint is always quick to modernize and pivot, growing side by side with our Globe team. Above all, we value Stratpoint’s customer-centricity and passion to enable us as we live out our Globe Purpose through technology.

Jesse Liamzon

Globe Telecom | Head of Software Engineering Chapter
Stratpoint focuses on customers’ needs first.
Stratpoint is a valued partner and is instrumental to building digital apps that enhance the experience of our customers. They contribute to the continuous improvement of our processes in delivering services with an agile and innovative mindset. We are very happy to work with Stratpoint in our digital journey, given their focus on putting customers’ needs first and addressing our requirements fast.