Mobile and Web Application

Premium subscribers enjoy bespoke, dedicated service by Globe Platinum account managers

Background

The Globe PlatBook is a digital terminal for web and mobile that aims to increase customer satisfaction among Globe Platinum subscribers by assisting account managers in providing proactive, responsive, and delightful service.

To address the exclusive and busy lifestyle of Globe Platinum subscribers, Globe provides them with priority connection, dedicated service, and perks. These premium privileges attract more and more Platinum subscribers every year. Globe has to keep up with the demand while retaining — even, elevating — the quality of service that the Platinum subscribers enjoy.

Solution

Stratpoint and Globe designed the Globe PlatBook, a digital terminal for web and mobile that will help increase customer satisfaction among Globe Platinum subscribers. Platinum Relationship Managers (PRM) and Service Fulfillment (SF) Experts use the application to manage their VIP customers.

In the app, PRMs and SF Experts get updates on customer requests and case ticket progress; assign team members to take care of new Platinum subscribers; and publish important announcements to the accounts team — remotely and in real-time. Other features include form management, page builder, and automatic assignments.

Outcome

Globe PlatBook helps Globe Platinum account managers provide a fast, customized, and dedicated service that will inspire loyalty and expansion in this important market segment. With PlatBook, Globe strengthens its position as an advocate of wonderful customer experiences and forward-looking technologies.

Technologies used

  • ReactJS
  • Java
  • Android
  • AWS Services: EC2, SES, S3, Cloudfront, DynamoDb, Cloudwatch
  • Google Cloud: Firebase

FEEDBACK

Paul Pili

Globe Telecom | Head of Solution Chapters
Stratpoint is always quick to modernize and pivot. Amid continuous advancements in tech stack and shifts of methods towards Agile and DevOps, Stratpoint is always quick to modernize and pivot, growing side by side with our Globe team. Above all, we value Stratpoint’s customer-centricity and passion to enable us as we live out our Globe Purpose through technology.

Jesse Liamzon

Globe Telecom | Head of Software Engineering Chapter
Stratpoint focuses on customers’ needs first. Stratpoint is a valued partner and is instrumental to building digital apps that enhance the experience of our customers. They contribute to the continuous improvement of our processes in delivering services with an agile and innovative mindset. We are very happy to work with Stratpoint in our digital journey, given their focus on putting customers’ needs first and addressing our requirements fast.

Paul Pili

Globe Telecom | Head of Solution Chapters
Stratpoint is always quick to modernize and pivot.
Amid continuous advancements in tech stack and shifts of methods towards Agile and DevOps, Stratpoint is always quick to modernize and pivot, growing side by side with our Globe team. Above all, we value Stratpoint’s customer-centricity and passion to enable us as we live out our Globe Purpose through technology.

Jesse Liamzon

Globe Telecom | Head of Software Engineering Chapter
Stratpoint focuses on customers’ needs first.
Stratpoint is a valued partner and is instrumental to building digital apps that enhance the experience of our customers. They contribute to the continuous improvement of our processes in delivering services with an agile and innovative mindset. We are very happy to work with Stratpoint in our digital journey, given their focus on putting customers’ needs first and addressing our requirements fast.