Accelerated deployment
Enabling faster feature releases.
Reduced bugs in production
Improving customer satisfaction.
Better maintainability
Through a streamlined and optimized codebase.
Enhanced growth potential
Supporting incremental gains in digital transactions and revenue.
Summary
To accelerate their 2025 digital roadmap, the Philippines’ leading low-cost commercial airline strengthened their mobile development operations for their flagship booking mobile app. Facing delays, excessive bugs, and performance issues, the airline onboarded long-time tech partner Stratpoint to deliver mobile managed services, resulting in faster development, improved app stability, and a mobile experience aligned with the airline’s vision of delivering a seamless digital experience for millions of travelers.
Challenges
As the airline’s primary revenue-generating touchpoint, the booking mobile app had become increasingly difficult to maintain and evolve. Key challenges included:
- High defect rates, exceeding the 2–3% bug threshold
- Growing development demands outpacing existing capacity
- Misalignment between the incumbent vendor and the airline’s internal IT
If left unresolved, these issues risk delaying releases, compounding technical debt, and weakening the digital customer experience at a critical time.
Solution
The airline engaged Stratpoint for mobile managed services covering:
- Skilled resources, including iOS and Android developers, QA engineers, and tech leads
- Rapid deployment, with full team mobilization achieved in under one month
- Restructured agile squads , shifting from platform-based teams to cross-functional units aligned with customer journeys
- Stratpoint developer leads joining the airline’s tech governance to advise on architecture and integration strategy
- App optimization focused on technical debt reduction and smoother delivery cycles
Stratpoint brought in proven experience in mobile development and QA, a strong delivery framework, and cost-effective scalability.
Technologies Used
