COST SAVINGS A substantial reduction in QA expenses.
Enhanced QA consistency Centralized governance improved process efficiency and quality standardization.
Improved user experience Reliable, high-quality digital experiences for customers and internal stakeholders, establishing a foundation for continuous improvement and scalability.
Summary
A leading low-cost commercial airline in the Philippines enhanced its QA processes by implementing Stratpoint’s Managed QA service, integrated with a Testing Center of Excellence (TCOE) framework. This provided centralized QA governance, resource efficiency, and cost savings.
Challenges
- Escalating testing demands due to frequent updates across customer-facing web and mobile apps and internal systems.
- Operational inefficiencies from managing multiple vendors, leading to administrative burdens and inconsistent QA standards.
- High costs associated with an unsustainable staff augmentation approach.
Solutions
Stratpoint deployed a team of 43 QA experts under its TCOE framework to streamline the airline’s QA demands.
- Centralized QA governance ensured consistent quality and streamlined processes.
- Resource optimization through a Managed QA model, supported by test automation and manual testing for both customer-facing and internal applications
- Cost-effective operations achieved by shifting from a multi-vendor staff augmentation setup to a Managed QA service with a TCOE framework.
TCOE Framework
TEST DELIVERY PHASES
- Test Planning
- Test Design
- Test Execution
- Test Reporting
- Test Completion
TEST AUTOMATION
- Automation tools: Playwright, Selenium, Appium
- Testing frameworks: Pytest, TestNG, Cucumber
- Programming languages: Python, Java
- Version control system: GIT
- CI/CD tools: Azure DevOps, Jenkins
QUALITY MANAGEMENT
- Audit and compliance
- Management reporting
- Process definition
- KPIs and metrics
- Resource management
- Knowledge management