Streamlined payment processing
leading to improved transaction efficiency and customer satisfaction.
Increased revenue opportunities
due to a more reliable and scalable platform.
Improved strategic planning
through better data insights and analytics.
Enhanced operational efficiency
allowing the telco’s teams to focus on strategic initiatives.
Enhanced security
with advanced features and compliance measures.
Proactive issue management
through real-time monitoring and logging.
Summary
A major Philippine telco ensured the stability and enhanced the capabilities of its payment orchestration platform through the Payment Modernization project, resulting in streamlined payment processing, increased revenue opportunities, and enhanced operational efficiency. The project, with the help of Stratpoint’s agile dedicated team, involved upgrading core technologies, integrating a new payment gateway, and implementing additional features to improve the overall payment experience.
Challenges
The impending deprecation of key services and the need to replace an existing payment gateway pose a risk to the stability and functionality of the payment orchestration platform. The telco needed to act quickly to prevent potential system downtime, security vulnerabilities, and a negative impact on customer satisfaction.
Solutions
Stratpoint’s agile dedicated team executed comprehensive version and non-version upgrades and transitions, including:
- Upgrading the payment orchestration platform to the latest versions of the key services.
- Seamless integration of the new payment gateway.
- Introducing a new functionality for customer service representatives to eliminate the need for direct access to payment gateway portals.
- Adding payment mode identifiers for streamlined reconciliation.
- Enhancing the payment orchestration platform’s web tool for Merchant ID configuration.
Technologies Used
Feedback
Working with this team is really a blessing. We have not felt that we are working the entire time because everyone in the team is self-managing. PROGRAM MANAGER
Information Services Group |
[The Stratpoint team’s] hard work, dedication, and professionalism play a big part in all the activities that we have, and I must say, working with this team is really a blessing. We have not felt that we are working the entire time because everyone in the team is self-managing, knows the priority, has their own initiative to work effectively, and is willing to extend a helping hand whenever it’s needed. |