To elevate the software quality of Essilor Shared Services Philippines Incorporated (ESSPI)’s growing development pipeline, the company’s QA team adopted a test automation practice.

ESSPI provides solutions and support services to the Essilor Group, a world-renowned lens manufacturer. Thus, it is imperative that ESSPI continuously applies itself to ensure that their operations efficiently and sustainably deliver their mandate. As a company nurturing a global market and workforce, this means reinforcing their digital platforms.

In response to a growing clamor for fully digital transactions and services, ESSPI maintained several applications that eye care professionals rely on to be effective and productive at work. The volume of new features development and maintenance effort required to support these apps easily snowballed and posed a risk to software quality. Poor software quality could turn off customers, slow down the progress of employees in their daily tasks, leave entire infrastructures vulnerable to cyber attacks, and lead to revenue loss. ESSPI already had a lean QA team executing manual test scripts for their applications, but they needed to step up their game by automating their QA operations, and they needed to do it fast.